AG
Adi G

1 reviews | Active since Jan 2016

08 Dec 2018, 12:18

Absa Banking APP

Absa Banking APP: Absa is pestering people to use they online channel but yet it fails. I have done an IIP payment on the 08.12.2018 at 10:08 and when I contacted the Call Centre around 12pm for the payment to be released; because the person whom I send to contacted me to asked me what the delay is; I discovered that the payment went through as an NORMAL PAYMENT, but I have checked twice to make sure that the I selected the correct option IIP (Immediate Interbank Payment). The lady who "assisted" me couldn't helped me at all. If I knew that the Banking App was going to fail me I would have used a different way to make the payment as it was an urgent payment and yet Absa is pulling a Eskom on people. That money was to be used for something important on the day it was paid and yet I was told to send a Proof of payment after I explained how many times to her that the money is needed and it was for a purpose. What a waste of time and inconvenience. No apology will fix this nonsense

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Replies (1)
Absa
Absa's reply10 Dec 2018, 15:14
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
 Daphne Le Grange

Group Customer Care
 Absa Bank Ltd

Best regards,