Absa Banking App

I have been with absa for the longest time, and right now i am the most unhappiest customer on earth, if there is even such a word..

i have the absa banking app on my phone, and everymonth i have to go to the bank to reset my pin(which never changes) but for some reason, i get locked out..and i have to make a trip to the branch.

not only is this an incovenience to me, but the absa at ghandi square is the slowest absa on earth(i told them on their twitter page but no change)

this week on monday i went to the branch to do what i always do, reset my access to the app as i was locked out..but today (Friday 31 August 2018) i try to login to do transactions, i am locked out again!!!!!

i have called the absa customer care line and explained my situation, and to my surprise im told i keep getting locked out because i have not paid the fee for the app...

so everytime when i go to the branch, nobody ever advises me of such...secondly i have money in my account, why do they not take it...

not only is this the bank with the worst charges in the world, but their branches also close the earliest(like seriously)

i require this matter to e dealt with immediately as i am on a very serious verge of cancelling this account...

Highly irate customer