ABSA Banking

My Card recently expired and I renewed it, but with new card I could not do online purchases it keeps telling me "Card needs Authentication" I went back to the Bank and they told me to open my app when I do a online purchase because they notify me through the app. I did and it still did not work. I went back to the Bank and they told me something else again it did not work. Back to the Bank again this time they said I need a personalised Card which I had to pay for waited a week and recieved my new Card get home and try again AND AGAIN IT DOES NOT WORK. I am 75 yrs old and have to travel 22km every time and stand in a cue for 3/4hr to a hr every time. I have been a client of ABSA from the days it was UNITED BUILDING SOCIETY and this is Service I have experienced of any Business. I have complained online and also no joy. ABSA SUCKS