Absa Banking

I have had the most horrific experience with absa. On 30th April I received a sms notice that money has been taken from my account through Internet banking..... Af course it was not me so I phoned the nr they gave in the sms to query it...... After holding for more than 20min the lady said they se no action on my account and I have to go to the branch..... Witch I did. After waiting in a que for 1hour and 40min.... Because on end of month they only have 2 people working (at the main branch)...... The lady said she can not stop it and I have to call the card ***** line..... And then after they stop the card.... I have to go to another branch for assistance in re-issue a new card..... Cause there keypad is out of order..... So I fone the nr the lady gave me and after 20min of holding the person said this is the wrong nr I have to phone the debit card department..... So they gave another nr..... I phoned it an after several attempts and holding for which felt like hours..... Someone answers. Keano aventualy stopped my card and said that the inspector wil phone me to do the investigation..... I went to the other branch to get my new card...... There again only 2ladys to help all the people on the end of month.... Waiting for an hour and 10min. She gave me the new card. And now the waiting game started..... After 5days I phoned absa ***** line to inquire about the investigation agent that have not phoned me after 5days no contact of any kind. They informed me that the investigators only work in weekdays from 9to4. I have to phone them in that time. So he gave me a land line nr. And apparently the investigators name (witch I only found out later does not even exist) I phoned on Monday 9h00 this nr they gave me..... Nr only rings and go dead. So I keep on phoning..... Same happens for the next hour and half non stop. So I go to Google absa complaints department contact details..... Witch when I call said "the nr does not exist..... So I Google more nrs.... Same happen to those nrs. So again I call ***** line and they gave me other land lines to call..... And these nrs only ring and go dead..... So I call ***** line again..... They gave me a team leader landline to call. So I did. She informed me that no one have been assigned to my case and she will call in an hour to report back.... It is now 11h00 where I have been on the phone from 9h00. So 2hours later I call this lady again for I have no reply from her for 2hours. Her phone only rings..... She answered after several attempts. Where she informed me that there is some assigned to my case and she will call me I have to wait for her. At 3 the lady called and send email I have to sign so they can refund the amount ****** from me by Internet banking *****. So I ask her how to stop these Internet transactions to go of on my account because they tried again on the 3rd may to take more money. She gave me another nr to call....so again I call this nr and after several attempts and not getting a person to talk to..... I gave up. I went to the website this SMS sent me where my money is being spent in. They appear to have opened an account on my details and to cancel the prescription I have to enter my banking details and a password..... Because I didn't create this account I don't have the password and there is no way I will put my banking details in.... So again I can not stop them and the bank said they will look into it and come back to me. ....