ABSA Bank..incompetence and arrogance for new business

Incompetence and arrogance for potential Business is clearly evident. I had a substantial amount of available funds to invest. Messaged Nosipho Zulu at the Cornubia Branch on guidance on how to proceed...no response to more than one mail. This has happened previously as well. Sent a complaint to ABSA investment complaints...logged as complaint CE***9 with promises of a 4 day response....14days have passed and no feedback. Proceeded to contact and concluded my investment with another institution.. Went personally to ABSA Cornubia and spoke to the Branch Manager Mpume Ngema...still awaiting a response. It seems aa arrogance and incompetence runs through this organisation without any expectation of recourse.