ABSA Bank: “Your Story Matters” … unless you’re actually a customer needing help. In July 2024, I invested money with Absa Bank after being offered a promotional fixed-deposit savings investment for 12 months. What followed has been one of the worst cus

"Your Story matters".. Unless you're actually a customer needing help. I experienced a total service breakdown for months, coupled with breaching the Consumer Protection Act and the FAIS legislation. The prolonged service-delivery breakdown led to unprofessional management of their clients' funds. Three years to get feedback and six months longer to access my own funds. What a joke. The broader principles of fairness, transparency, and reasonable treatment as contemplated under the Consumer Protection Act, 68 of 2008 and the conduct expectations established by the Financial Sector Regulation Act, 9 of 2017 and overseen by the Financial Sector Conduct Authority, were totally overlooked, to the extent of a formal email telling me to move my account to a different financial institution or complain to the ombudsman.