ABSA bank worst service ever!!

ABSA is the bank with the worst customer service I have had in my life. I work on our company's banking profile. We have battled for about 2 years now to sort out a problem where I cannot view our credit card statement on my banking portal. We had a great banker who always went out of his way to help us then he was replaced with someone that really does not even try to help, then we got assigned with another banker who haven't even tried to help. I contacted customer care but again they want to assign it to someone else. The issue gets escalated all the time. I have a year end audit to finalize and walking the road with ABSA is useless! We have been with ABSA for years but are not prepared to walk the road with ABSA anymore and are looking into moving our business account to another bank. ABSA does not even deserve the one star rating I gave them.