SS
Sherona S
1 reviews | Active since Oct 2018
11 Nov 2019, 08:09
Absa bank worst service
Absa bank has given us the worst service. App**** for logbook for car. They said 5 days. Today is day 6 and they haven't contacted us. We explained that we are relocating and urgently require it. The first time the I'd number was wrong. They are delaying our departure and we will be left with no choice but to sue absa for costs incurred etc. Why are they keeping our logbook. It doesn't belong to them
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Absa's replyOfficial
11 Nov 2019, 11:26Dear Sherona Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply11 Nov 2019, 11:26
Official
Dear Sherona Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd