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Avril L

1 reviews | Active since Oct 2018

12 Jan 2023, 11:57

Absa bank WORST EVER/******* bank

THE WORST BANK EVER TO DEAL WITH!!!!!!!! I HAVE made a deposit "in error" into my late husband's credit card account, which has been closed almost a year to date....I informed Absa almost immediately, and client services can't assist, emails are being sent back and forth from different people. They have no telephone number to call other than client services who are all ***********, clueless about the matter. It's been 3 weeks and I'm still struggling to have my money refunded/reimbursed, back to where it came from..how difficult can that be? Why would they hold onto my money which went into a CLOSED ACCOUNT? useless bank to deal with. I/we struggled to even wrap up the Estate Because of Absa holding back the process. ..I hope I will get my money back with interest since it's not a small amount...******* bank to deal with..their processes makes no sense, you cannot speak to any senior person. ***********, bad bank to deal with..If it had zero ratings I would use that. They don't even deserve 1 star. I'm livid as I need that money that went out of my account in error.😡😡😡😡😡....emails continuously says someone will call back ..no one calls back..

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Replies (1)
Absa
Absa's reply12 Jan 2023, 14:30
Official
Dear Avril Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayCustomer Value Management