MZ
Mduduzi Z

1 reviews | Active since Apr 2019

24 Apr 2019, 23:46

Absa bank - where is my car

My name is Mr M Zwane. I recently purchased a vehicle through an ABSA BANK approved dealership where they offer Absa finance on the dealer floor. ABSA contact person - Mrs Michelle Botha off Kempton Park. BDO Absa. Dealer Name JEAN DOR MOTORS. Contact person - Mr Danie Venter. On the 12th off March 2019 I was notified that my finance off R900000 was approved and that I can come through the dealer and sign for my vehicle. I was told to bring my original documents as well. Apon arrival I was met by the dealer owner Mr Danie Venter and his finance lady. They quickly made me sign about 20 pages off documents as they said they were in a hurry. I respected them and signed where they told me too. Before taking delivery off my car I did a final inspection and noticed that the tyres where not replaced as promised by the dealer as well as the smash and grab. The dealer promised me that withing 2 days the vehicle will be ready for collection with the new tyres and smash and grab fitted. That was the last time I saw my vehicle. When I returned after 2 days the vehicle was not ready and was no where to be seen. The dealer told me that the vehicle was in Durban and I must collect it from Durban. When I got to Durban. I called the dealer and he said the vehicle is back in jhb and I need to come back up. Which I did. This is going onn for about a week now. At this time I contacted Michelle Botha from absa bank and she assured me that there is no problem and she is on her way to the dealer and she will sort this problem out. She never returned my call. I called her several times after that eventually returning my call, I told her that I want to cancel this deal with absa as off immediate effect And she advised me not to do so as she has spoken to the dealer and that my vehicle is sorted out and my vehicle will be delivered to my work place on that Friday afternoon. This is about 2 weeks now after signing. That Friday came and no vehicle arrived. The dealer stopped taking my calls and so did Michelle Botha. On Monday I got a call from the dealer and Michelle to say the problem is resolved and I can expect delivery on Wed. Wednesday came and no one took my calls. Not the dealer Danie Venter or Absa bank Michelle Botha. I then got my boss to call as this matter was affecting my work and they both assured my boss that I will get my vehicle that saterday afternoon 13th off April. Again no vehicle arrived. I tried contacting Michelle on Monday the 15th off April about 10 times. I sent her messages. She never returned 1 off them. On Monday night, I attempted suicide as I could not handle this stress and pressure anymore. My fiance has left me. I have a vehicle financed on my name and don't have the vehicle. I was admitted into hospital and discharged on Thursday morning. I contacted Michelle Botha on the 18th of April 2019. And her response was that I cannot cancel this deal with absa and there is nothing that I can do further. I must just wait as she is sorting it out with Absa bank legal department. When I asked for the legal dept contact number. She refused to give it to me. I don't know what to do as I feel that I am fighting a giant. I am a common man on the street yet Absa bank can do this to me. I wake up everyday contemplating suicide. As this matter has destroyed my family and is going to destroy my Work. I ask you. If I was a white person, would I receive this kind off treatment. Absa bank when will I get my car. Absa bank how can you deal with dishonest dealers with no integrity and morols. O yes maybe because he is white man, is absa allowing him to get away with this. Please can anyone assist me with regards to this matter. My number is ********** 818.

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Replies (1)
Absa
Absa's reply25 Apr 2019, 05:59
Official
Morning Mduduzi,
I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. We will be in contact within the next  2days. Thanks.