IR
Ishmael R

1 reviews | Active since Jul 2019

25 Jul 2019, 08:25

Absa bank wants to ***** my money

@AbsaSouthAfrica ABSA bank are *******. I paid money, 'R100000' to be more specific, from FNB into an ABSA account on 29 april 2019. Later I realised I paid it into the wrong account, I then contacted my bank to do a reversal which was done. The feedback received from absa stated that they could not get hold of the bank account holder. Few days later I managed to find the account holder and she told me the moment she saw the large sum of money into her account she immediately asked absa to freeze the funds. It's taken me two reversal request that I sent from fnb and I have not been able to receive my money. The most recent request, absa told fnb that there is no funds to be reversed from the recipient's account, but the recipient herself sent me a screen shot of her online banking and you can see the funds are there she just cannot access it and all she needs is someone to unfreeze the funds so she can pay it bank into the right account. Absa is no help, we are being transferred from ***** to online department to I am sorry I cannot help. Basically its either no one knows what to do I such cases or Absa Is trying to ***** my money, unjustified enrichment. Its almost three months and it looks absa is just waiting for me to give up.

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Replies (1)
Absa
Absa's reply25 Jul 2019, 11:44
Official
 Dear Ishmael,
 
Thank you for bringing this matter to our attention. The reference number to your case is C-***8. Please see email sent to email address ***.
 
 Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd