KL
Kayla L

1 reviews | Active since Jun 2019

20 Nov 2019, 19:18

Absa bank Vincent par**** A very angry client!!!!!!!

I went to absa bank Vincent park east london on the 25th of October as I recieved a messaged to tell me to make sure I have funds as there's a place called loans unlimited that will be taking off a debit order. so I went straight to absa and said to them I need to stop this before it happens because I cannot afford to pay bank charges because it's going to bounce. They said to me they cannot stop it before it happens but when it does I must come straight in and they will make sure I don't pay the bank charges and they will block the user from taking money as this was a ***** situation and I don't have any loans with this company. On the 31s of Oct they loans unlimited company tried to take the money and it bounced. I went back to the bank as I was told I should. the story changed to they can only stop the debit order but if the reference is changed then they can try again to take. but because it's being reversed I wont pay bank charges. Well guess what today I get paid and because I have a solid budget and every cent goes to debit orders they have taken R357 for bank charges. Now once again my account in in arrears. I am so so angry. Now I cant even buy nappies for my child!!!!!!!!!

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Replies (1)
Absa
Absa's reply21 Nov 2019, 12:40
Official
Dear Customer
 
 Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
 
 Kind regards


 Daphne le Grange

Specialist Case Manager

Customer Value Management