TP
Tertia P

1 reviews | Active since May 2021

28 Dec 2024, 07:53

ABSA BANK VEHICLE FINANCE - BIGGEST *****STERS

Hi Last year I had an issue with Absa whereby my vehicle installment was debited on the 15 December 2023 and on the 27 December 2023 Absa debited me again plus took out a vehicle insurance on my name and debited the insurance amount as well (an insurance I did not sign for) The bank contacted me and did resolve the issue in a few days though taking out over R5000 from someone's account is a huge problem they putting their fingers into people's account and opening up vehicle insurance on people's names assuming they do not have insurance. So for 2024 I have been emailing them making sure that it doesn't happen again this year and guess what this pathetic bank does the exact samething as they did last year. They debited my account on the 17 December 2024 and today they debit my account again for R5399.35 and I already know that they opened an insurance on my name. Please be very careful with this bank they are the biggest *****sters. Last year they told me it was an error on their side, this year I like to hear what they tell me and they have no sympathy they will just tell you the money will be in, 5-7 working days. What happens to the customer withing the 5-7 days. Will the bank see to your needs during this time? Last year I was going to open up a charge against the bank because not only did they debit my account twice but they opening up car insurance on my name and taking the money of my account yet I have a vehicle insurance with PMD and how can a bank pull out monies from your account when you didn't sign for anything 😲Absa is the biggest *******! For them to do this the second time is absolutely putride. I'm actually trying to move my vehicle finance to another bank and wouldn't advise anyone to deal with Absa.

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Replies (2)
TP
Tertia P's update30 Dec 2024, 08:29
Reviewer Update
The bank didn't even bother to contact me. When I open a charge against them for opening up an insurance on my name I didn't sign for and taking my money. They will not like it. Last year when I told them I will be opening a charge their consultants pleaded and said there is no need as they will resolve the issue ASAP. Customers need to ensure during December that the correct debit orders go through if you bank with Absa.
They good for taking out their vehicle installments twice in December.
They good for opening up Car insurance on people's names that have finance with them.
Why they do this? In October-November every year they contact us for a confirmation letter from our insurance as proof we have comprehensive cover. I send it through immediately so someone or some department is just relaxing and not doing their job but in December I have Absa taking out insurance on my name, Who signs for this to take money off my account? I also want the document of who signs this! The people are not doing their jobs right there. It's shocking! Biggest *******. My money better be returned today of R5400! They sitting quietly after debiting me twice with insurance taken out. You tell them debit on the 17 December, they will debit on the 17 and 27 December. Messing around with people's money and time.
TP
Tertia P's update30 Dec 2024, 10:58
Reviewer Update
Hi Nthabiseng

Are you and Absa going to see to my needs from now till the 20 January 2025? The reason I am asking is because I received your email and your'll have the audacity to tell me I can expect feedback by the 10 Jan 2025. Why didn't you mention that here on this platform instead of mailing me as if I wouldn't expose it and let other customers know how pathetic this is. I just need to know if you and Absa will pay and buy whatever I need for the next 2 weeks? Because your'll put your'lls fingers into my account and took R5400? I will await your reply.