ABSA bank useless

Just experienced the worst ever customer service experience from ABSA bank. I app**** for debt counciling and had to open up a savings account as my cheque acc o/d is part of the accounts in review. Unfortunately I had a benefit preservation fund payout done on the cheque account which I can’t access at all at the moment and having this money refunded and deposited into my new savings account will take 3-5 working days, which I must say completely blows my mind. The consultant at ABSA legal can’t tell me why it should take that long. I think this is ridiculous in todays age, that it should take this long. In the meantime I do not have any access to these funds. I get the feeling ABSA is messing with customers moneys and is completely *********** in dealing with taking care of their customer needs.