ABSA BANK - UNSYMPATHETIC TO CLIENTS TO POST COVID-19 LOCKDOWN REPURCUSSIONS

Dear ABSA Vehicle Finance I write this email in disappointment being a client with ABSA Vehicle Finance for more than twenty years having purchased more than 8 cars over the years to date. In August 2019 I underwent a setback when I resigned to open my own engineering consultancy, little did I anticipate that the Covid-19 lockdown was going to be to the detriment of my new business. Post Covid-19 I app**** for the relief options that ABSA Bank was offering to the affected business owners, which I qualified for. For almost 12 months during and post the Covid-19 lockdown I remained with little to no work. In Jul-20 I found mainstream work and was employed in my capacity as an engineer, but for the months prior and being without work, I utilized all of my contingency funds and my available credit. Being a responsible person that has never been in financial predicament, I made payments arrangements with the respective institutions to ensure that I meet my financial obligations. I have been paying my ABSA Vehicle Finance Account with diligence every month as per my payment arrangement amount. On the 29th October 2021 I had a call from the ABSA Vehicle Collections Dept., informing of an arrear amount of approximately R3000. I explained my financial situation to the Collections Agent, and was requested to forward my request with a motivation and associated documents to ***. On the 02nd November 2021 the motivation, Income and Expense statement, Proof of Insurance and Salary Statement was forward to ***. I followed up on my application 7 days later and was informed that it takes 14 days. I followed up again after 14 days and was informed that they will revert with feedback. I then enquired if there was a possibility of me calling to obtain an update from ***. I was informed that they do not take calls and only accept emails. I tried again for about the sixth time to reach ***. with a follow-up email. Today is the 24th Nov-21 and I have still not received a single feedback from ABSA ***. I have been a longstanding client with ABSA Vehicle Finance and have never had to be in this predicament, but now that I am, it feels as if to be kicked when you down, and would of never expected this from ABSA Bank, a Bank that I believed in for a years.