# ABSA Bank - Unacceptable Service and Unwillingness to Take Accountability

# ABSA Bank - Unacceptable Service and Unwillingness to Take Accountability I am writing to express my extreme disappointment and frustration with ABSA Bank's approval of financing for a defective vehicle purchased from GWM Haval Lichtenburg dealership.

On 26 November 2024, I purchased a Renault Kwid 1.0L Climber 5DR AMT 2022 auto vehicle from GWM Haval Lichtenburg dealership, financed through ABSA Bank. However, shortly after taking delivery, I discovered that the vehicle is defective and has several major issues, rendering it unsafe to drive.

As a first-time car buyer and a woman, I feel vulnerable and taken advantage of. Since I have tried cancelling this deal from the 3rd of December.

Despite my requests, ABSA Bank has refused to help me cancel the deal, leaving me stranded and compromising my safety. Instead, I have been offered repair options, which I am not comfortable with given the vehicle's history and condition.

I hold ABSA Bank accountable for approving the financing of this defective vehicle. As a financial institution, it is their responsibility to ensure that their customers are not misled or taken advantage of by ************ dealerships.

I demand that ABSA Bank takes immediate action to resolve this matter by cancelling the financing deal, taking back the defective vehicle, and providing a full refund of all payments made.