Absa Bank – Unacceptable and *********** Service

My account has been blocked for over 5 months, with my money still inside it. What makes this even worse is that Absa never notified me that the account was blocked. I only found out when my payments started failing and I had to call them myself.

After finally getting through, I provided all the documents they requested within 24 hours. That was 5 months ago. Since then, there has been ZERO communication from Absa.

I have called more than 30 times during this period. Every single call ends the same way:

“We will escalate the matter and get back to you.”

Not once — not a single time — have they actually gotten back to me. I am always the one forced to chase them, only to be put on hold until my airtime runs out. This has happened repeatedly and is completely unacceptable.

This is not just poor service — it’s gross incompetence. Holding a customer’s funds for months with no communication, no updates, and no resolution is outrageous. I am beyond disappointed and frustrated with Absa’s service and lack of accountability.

I would strongly advise anyone considering banking with Absa to think twice.