Absa Bank Un-Explainable Charges

On Friday, 1st of March I called Absa to inquire about unexplainable bank charges on my cheque account, as well as the internet banking service that are (as the consultant told me on Friday) and I quote "...internet banking service are inclusive, but I have to pay for it...." I mean what does that even mean? Well she couldn't also give me an answer.

I am on a Cheque Premium account, my monthly bank charges should be R179-00, but last month it was R385-00. On my statement I downloaded it says, see statement for detail. When I print my statement from the bank, it says exactly the same thing, but there's no detail.

How can I be on a Premium cheque account, but I still have to pay for internet banking, even though it is "inclusive?" The day I've switched to this account, I was told by the consultant that internet banking service are inclusive with the account, but clearly it's "inclusive", but I still have to pay for the service.

To date, I still do not understand my charges, and the consultants I ask for answers are not able to explain to me what exactly I'm paying for.

In my 12 years I have this account, it's the worst service I got recently. Maybe it is time to move on and look for another bank that really puts their clients first!