Absa Bank Trust & Wills Department

<p>I am lodging the complaint on behalf of my husband who's mom & dad's wills are with Absa Bank's Trust division. His dad passed away in 2013 and his mom in 2014 and both their wills are being handled by Absa Bank, his dad's will took 13months before being finalised and his mom's will which was waiting for the house to be sold which was sold in March 2016 is still going on up to date. After numerous calls and e-mails from myself, my husband and his sister, we do not get proper feedback, the contact person we have is Riana Rothman who is never at work and always off sick, once when Khanyi from that office tried to assist there was no proper information in the file for her to assist us. Last week I have spoken to Liana Rothman and she said that pay is ready and must just be released, then on Friday last week she said the sms will come through shortly to confirm payment is done, Monday this week, she is now saying payment is laying with cashiers awaiting approval from my husbands bank for the amount to be transferred, today after again numerous calls nothing has been done. Please we need assistance.</p>