MS
Morne S

1 reviews | Active since Oct 2021

27 Oct 2021, 14:55

ABSA bank - Totally ***********.

ABSA is without a doubt the most useless bank in this country ! I have been trying for 5 years to get my vehicle registration documents from ABSA bank. Not only did they send the paper to the wrong branch, TWICE, thay also somehow misplaced the papers once it was returned to the head office where it was sent to. After countless emails and phone calls, I was eventually informed that the Papers were "Archived" and I had to complete a request form to get the papers. Still nothing, not even a response from the email address one is supposed to send this request to (of course it's email only) ABSOLUTELY PATHETIC !! I am now sitting wat a useless vehicle I can't do anything with as I don't have registration papers. Staff are rude and unhelpful. Best decision I ever made was to cancel all my business with this useless, inept institution !

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Replies (1)
Absa
Absa's reply28 Oct 2021, 11:02
Official
 Dear Customer,
 
Thank you for bringing this matter to our attention and your reference number is C-***2. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.  Kind regards
 Nthabiseng Sibande
 Customer Value Management Absa Bank Ltd 

Best regards,