ABSA BANK TOPS THE RANKS IN POOR CUSTOMER SERVICE

I have never in my life experienced such terrible customer service as I have with Absa Bank. There is absolutely no ownership, no follow up and ultimately no resolution. I made an online purchase at One Cart in March 2020 using my Absa visa debit card. After the purchase I lost my debit card and it was replaced with a new Absa visa debit card. In the meantime One Cart credited my purchase using the card that was originally used for the purchase on the 22 March 2020. I went into Absa Bank Tableview and spoke to a representative Lubalo Khungekile who advised me that this would not be a problem and money would be transferred back to my account. I also sent an email to Absa Banks missing payments division on the 16 June 2020 and received an automated response with a case number. After weekly follow-ups – which involved holding for ages, many instances being disconnected and speaking with numerous representatives I still had no resolution. At my wits end I finally resorted to social media (Facebook) and on 7 July 2020 received an apology, new case number and was advised that the query had been forwarded to Rene Leach at Absa Bank. Rene Leach must’ve forwarded my case to Audrey Wasserfall Customer Services & Hosting Manager at Absa Bank Tableview Branch. I forwarded her the thread of emails along with the proof of payment to investigate. Needless to say it is now the 12 August and I have still not been provided with any proof to show the money has been credited to my account. My last correspondence was an email sent to Audrey Wasserfall on the 3 August advising her that my issue remained unresolved. Five months have passed and I am still waiting for proof that this money has been refunded to my account. DESPITE THIS BEING A NEGATIVE REVIEW I AM HOPING FOR A POSITIVE OUTCOME.