ABSA BANK THREE RIVERS IS UNRELIABLE

ABSA FICA department is a nightmare. I have been to the ABSA Three Rivers bank 3 times now for the same account and it still has not been resolved. My 16 year old daughter has had this account since she was one year old. November last year she got a message saying her card had expired so we went into the bank to get a new card. Then in December when she tried to outdraw money we got a FICA notice so we went back to the bank with all the documents required. After being promised they had resolved the issue, a month later we had to return again for a third time to redo the FICA because the initial consultant messed up . The manager said she would investigate and get back to me. A week later and we still haven't heard from the manager so yesterday I phoned her and once again was promised she would phone me within a half an hours. 24 hours later and she still hasn't phoned me. This morning I phoned her again and she is now in a teleconference. WHAT MORE MUST I DO! When will banks start to realize that we are dependent on them to ensure the safety and provision of our money. ABSA IS ************* AND IN NO MEANS AN INSTITUTION THAT CAN BE COUNTED ON. I want this problem solved so that we can access this account and transfer the money to another bank. My next step is to lay a formal complaint with the ombudsman. PLEASE PEOPLE TAKE NOTE THAT ABSA IS NOT RELIABLE IN ANYWAY WHAT SO EVER. IF THEIR MANAGERS DONT EVEN GET BACK TO THEIR CLIENTS THEN THERE REALLY IS A PROBLEM!!!!