ABSA Bank, the worst bank in history

I made a EFT payment on the 31st of March to a FNB business account and the money did not reach the recipients bank account. I have called ABSA numerous times enquiring about the payment and they cannot give me any feedback, they gave me an email address which had a auto reply that they will get back to me within 5 working days which is ridiculous as it is my money that went missing and no body can give me any feedback. All of the managers and team leaders at the call centre are always busy and cannot take a call, the complaints department gives me the run around, I requested to have a formal complaint logged however they don't want to do that as well. This is actually the worst banking experience I have had in my life and even after the numerous calls and emails sent they still do not have any feedback. Please stay away from ABSA bank as I think they are really *********** and they do not take their client money seriously.