RH
Robert Harrison-White

1 reviews | Active since Jan 2012

01 Dec 2016, 09:30

Absa Bank the very worst

<p>I have been trying to change my account from the ABSA Brits branch (as the service is very bad) to the Hatbee****rt branch. I have also been trying to get ABSA to send me my accounts via email.</p> <p>Both these two tasks seem to be impossible. Assurances that they were going to send me my statements via email have not materilaised - I am still gettng them by post.</p> <p>After spending 9mins this morning to ABSA business client services trying to get my account moved i finally gave up - i mean how long do they want to to wait - and of course no phone back by them</p> <p>If ABSA cannot even execute these two very simple requests it is frightening to think that one could even dream of having any investments with them never mind an account. Absolutely atrocious and at the forefront of typical current SA service template - they dont care and they do obviously not have the people with inclination or capacity</p> <p>Move bank - it cant get much worse ...</p>

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Replies (1)
Absa
Absa's reply01 Dec 2016, 16:13
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd