Absa Bank - the red devils of banking

Absa bank is the worst bank in South Africa. I can not believe I am banked with them for 19 years. It is definitely time for change. If I could have placed negative stars on the rating it would be -5 stars.

From the 17th of March 2023 until date (writing this review on the 05/04/2023) my main account - Cheque account has been frozen, I cannot access my funds in anyway. To make matters worst I am out of the country and cannot physically get to an Absa branch anytime soon to demand resolution.

So I have been limited to emails mostly international calling is way to expensive. Summary of the feedback from Absa. 17/03/2023 - absa was made aware of the matter and the response: absa denied the matter and asked for more information. 18/03/2023 - I provided more information on the matter. 22/03/023 - after 3 follow-up emails from me. Absa responded with the credit lending department has been requested to lift the hold on my account. 27/03/2023 - after numerous follow-up emails. Absa then responded with - the hold on my account was imposed due to an my credit card account been in 1 month arrears. And cannot be lifted until I have rectified the arrears. 27/03/2023 - I respond to this by explaining to Absa that my cheque is my main account of which my salary gets paid into and that I am unable to rectify the arrears due to the account been frozen. 31/03/2023 - after desperate pleads with Absa to rectify the matter once more absa responded with. They have received confirmation the hold has been lifted, of which I checked and that wasn't the case. Account was still frozen. 05/04/2023 - everyday since the 31st of march I have been sending emails to Absa bank with no response from their side.

I have 3 children that require food, clothing, shelter, education and healthcare. I too need these things. Absa has placed my in the most difficult situation as I am not in my home country and having to survive without access to my funds has been utterly devastating.

Never will I ever recommend this bank to anyone. As they do not care about their clients or their clients wellbeing. I am appalled by Absa's poor service and their lack of compassion for the future generations.

Regards, Kelwin Middleton