ABSA Bank terrible service

<p>I have an Personal loan with absa which I paid until I was retrenched in 2014. I made payment arrangements of R250 monthly which I adhered to up to date which is the 25th of each month. The last payment was. Made on 25 July 2016, the consultant I deal with is Angelo on ********** , he calls me MONTHLY to thank me for payment made and also asked for payment for the following month at which I confirn then following I receive an sms as well to confirm, I did not default on any payment but only to find out that absa has listed me on ITC,i found out when app**** for vehicle finance that I am listed. Absa has not send any notification in a form of a letter wrt this hence we have an agreement in place I am so dissapointed after banking with them for over 30 years this is the service I get. To make matters worse I called yesterday 23 August to ask why they listed me I was told by Mrs Kimpy and Warren if your account is in arrears your automatically get handed over, this shocking to me why can't they call atleast like they do For payment but they didn't I find this rahter pathetic and want my name too be removed with immediate effect </p> <p> </p> <p>Regards </p> <p>Althea Hain </p> <p>Account no ********** 8</p>