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Alison S

1 reviews | Active since Aug 2022

19 Aug 2022, 10:16

ABSA BANK TERRIBLE SERVICE

We have received shocking service from ABSA Bank regarding an account that has been blocked due to FICA regulations. No one responds, replys or acknowledges receipt of email and we are at a loss as how to proceed from here but cannot bank as our account is deactivated. Terrible service.

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Replies (2)
Absa
Absa's reply19 Aug 2022, 13:28
Official
Dear Alison Sumner
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***6.
 
Kind regards,
Group Customer Care
Rezona Louw
Absa
Absa's reply22 Aug 2022, 15:03
Official
Dear Alison Sumner

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***6.

Kindly provide our office with your account or ID number to ensure effective investigation and feedback.

Kind regards,
Group Customer Care
Rezona Louw