MvdW
MJ van der Walt

1 reviews | Active since Jun 2019

19 Aug 2026, 10:10

ABSA Bank sucks!!

I was extremely disappointed this morning when informed by ABSA that I do not qualify for travel insurance when travelling overseas because I made the payment from my credit card via eft and not directly. Apparently this is one of their well structured policies to generate business. Fact is that all monies for the trip was paid from my credit card. This was the cherry on the cake keeping in mind that they are the most expensive bank I decided to terminate my relationship with ABSA and continue with Capitec and Standard Bank relationships. I regret the fact that I did not do the payment from my Standard Bank card as done last year.

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Replies (1)
Absa
Absa's reply19 Aug 2026, 12:53
Official
Dear MJ Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***7. Kind regards,Group Customer CareVanessa Crowe