ABSA Bank Student Loan

<p>I app**** for a loan 6 years ago with my mom acting as surety paying R310 per month. She recently got a threatening call from a lady working at ABSA that if she does not pay R830 per month, she will be handed over. This is almost 3 times what we were originally paying. My mom explained that I have entered my first job and she cannot afford the full amount at the moment to which the lady explained that she does not care and furthermore she has already handed my mom over to the collections department.</p> <p> </p> <p>I was advised to go to the branch in Pietermaritzburg upon which I encountered absolutely poor service from an employee at the Hayfields branch. She was the rudest person I have ever met. She refused to listen to me and spoke to my mom like she was illiterate.</p> <p> </p> <p>My mom proceeded to ask for a copy of the contract, to which she received a 'where is your copy', because she does not have ours! I find that this is completely unprofessional since these documents are supposed to be stored electronically and physically as back up. We then got the run around to join the enquiries que in search for the contract, which clearly they didn’t have. Once again, we were told that the student loan department were in fact responsible to store a copy.</p> <p>We then proceeded back to the student loans department where we were told that they upgraded to a new system that would not store customers’ records after 6 years.</p> <p>I am completely disgruntled with the service I have been receiving from ABSA. First, my mom and I experienced threatening calls and then we encountered terrible customer service at the branch.</p> <p>I am a fair and unbiased person who believes that ABSA should have dedicated and wilful employees that would have assisted me better. My patience and tolerance towards them is at an all-time low. I can only imagine how many other customers have been treated in this manner.</p> <p>Please feel free to share your experiences with ABSA if you have any!</p>