ABSA Bank Strand and Helderberg Client Service Horrible

<p>Went to ABSA twice to change debit orders. Waited in the queue for two hours! Both times! Eventually was helped but then referred to an Agent to assist. He was not helpful at all and looked extremely bored. He confirmed that the debit could be moved to later date as I was with new company and salary date was now at the end of the month and not the 25th anymore. The agent also committed to phone on Monday morning to make sure the debit order was changed. He did not phone and the debit order was just cancelled. Then with my second visit regarding my ABSA Reward which I wanted to convert to my Pick n Pay Smart Shopper Card, again the service was horrible! Apparently the system did not allow the agent to assist me with converting my reward and that I needed to phone them the Monday morning. Yesterday I got a bank statement and saw to my utter disgust that because of 1.54 short on my account, my ABSA rewards debit order bounced and was charged a R100 fee and worse my ABSA Rewards point show a 0 balance??? I went through my statement further and more debit orders bounced which I asked to be moved to a later date, obviously the agent did not do his job. This all happened at ABSA Strand and ABSA Helderberg (at Somerset Mall's branch) I feel that I was "******" of my ABSA Rewards, I would like that re-instated and transferred to my wife’s Smart Shopper Card. I also feel that the back charges for an ABSA product of R23 debit order, short of R1.54 bounced and charged a R100 fee is ludicrous! I also feel that all my other debit orders that bounced because of an ABSA agent not doing his job is unfair that I have to pay a lot of money on debit order bounced fees. I would like you to refund me all of the bounced charges from the 31st of March up to the 4th of April 2017. I am really unhappy and already started to move my account to Capitec where the service is just much quicker and professional. I would have liked to keep a savings account at ABSA but with such poor service and unfair bank charges, I would rather not open a savings account.</p>