FO
Francois O

1 reviews | Active since May 2012

13 Oct 2017, 18:13

ABSA Bank stole R20 000 from me.

I went to the ABSA ATM to deposit R20000 on 28 September. ABSA ATM then stopped working in the middle of the transaction and stole my money. I lodged a complaint at the branch which is what the branch manager of the cape gate branch told me to do. I was informed that the money would be paid back into my account within 5 business days. Guess what? No money was paid into my account. I then called to complain about it. I was told the money would be paid into my account by Thursday. Guess what? It's Friday and still no money in my account. ABSA Bank stole my money. Next step is report ABSA to the banking ombudsman.

0
Replies (3)
Absa
Absa's reply16 Oct 2017, 15:52
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

FO
Francois O's update17 Oct 2017, 12:46
Reviewer Update
This is just a line from ABSA. The problem still remains unsolved. ABSA Bank is still refusing to refund my money. I will be opening a case of theft with the SAPS today and also reporting you to the banking ombudsman.
FO
Francois O's update18 Oct 2017, 11:01
Reviewer Update
I have now lodged a formal complaint against ABSA bank with the Banking Ombudsman.