ABSA BANK STOLE MY R7000.00

I attempted to make a cash deposit at the ATM at lyttelton branch on 15 June 2020, the atm accepted my cash, then issued me with a slip saying my deposit was not successful. I immediately called the atm contact number listed on the ATM (I am sure this can confirmed from the ATM cameras and well as the cash deposit), to this end I insist on viewing the camera footage!! . The ATM call centre informed me that my cash will not be returned and that I needed to visit a branch to log my complaint, I immediately drove to Centurion, waited in a que for more than 1 hour before I was attended to by Sannette, who informed that it was too late to log the complaint, however it will be done by latest the next day. On the 18 June 2020, when I enquired with Sannette on my matter, she informed me that they were only able to log the complaint on 17 June, as the 16 June was a holiday and they were unable to log the call.

I have now been informed that my claim of R7000,00 has been declined, because the ATM balanced. I find this appalling as I definitely deposited that cash in the machine, the machine accepted it, and issued me with a receipt saying not successful!!!

HOW IS IT POSSIBLE ???? How many R7000 is ABSA *****ing from the poor??