Absa bank *****ing from their clients.

I recently contacted Absa via email requesting them to cancel my life policy money-back. They did reply asking for a policy number of which I gave them and I further asked if there's any documents that I need to submit so they can refund my premiums as per agreement. I received no response. On the 3rd of August I received an SMS stating that my life policy has been cancelled with effect from 2020-07-31. I'm surprised because they did debit my account for life policy on the 1st of August.

No further communication. Why did you debit my account for August if you cancelled my policy July and secondly, why are you ignoring the fact that you have to refund my premiums?

Is Absa *****ing from their clients? When I took this life policy money-back I was told that I'll get every cent I've paid should I decide to cancel the policy.

You're too quick to call when you want money but when you have to pay what's due to your clients you play hide and seek.

I'm even unsure if my funeral policy is safe should anything happen to me or those covered. You're unreliable maybe it is time I switch banks.

This is not the way to treat your clients. Ever since you part ways with Barclays your service is pathetic.