Absa bank ***** from the por

Absa ***** from the poor-There is a debit order that went off my account without my consent,when l discovered in january it was already 2years down the line l was refunded and and cancellation was confirmed.<br> 6months down the line absa is still deducting my money it seems someone did not do her job,instead of apologising and refund me they are sending me from pillar to post.<br> Their service is upholing as the bank manager herself promised to gather info and call me back in 24hrs and its been 24hrs time 10 infact 240hrs to me more specific.<br> Guys this is my money and l want my money asap pliz.