Absa Bank- STAY AWAY!! Worst bank ever!!!!!!!!

I have a VF with Absa. In November I started getting SMSes about sending proof of insurance else Absa will do this on my behalf. I was confused, as I didn't understand why Absa wouldn't send me a mail/ email to communicate this. After so many ****s I've came across, an SMS from a financial institution is a no no for me. In any event I did not send proof until 20/12/2017, Absa took an installment of R4161 instead of R3182. When I called and asked about this I was told the difference went to insurance....what!!!!!!! To cut the story short I sent them proof of insurance on 21/12/2017, I followed up on the 26/12/2017 I was told it takes 5 - 7 working days to be transferred back into my account. It's now 8 days later. I'm still waiting and every time I call I'm being sent from pillar to post.

I'M TIRED OF DEALING WITH THIS BANK, THEY HAVE EVEN FAILED TO GIVE ME A SETTLEMENT LETTER & AMOUNT FOR MY 2ND VEHICLE (8 ********** ) WITH THEM.