Absa Bank Southdowns - lack of customer service and competency

Absa Bank Southdowns Branch. No customer service what so ever. Collected replacement debit card last week only to find that the chip has is not working. Despite customer service consulted confirmed it is working.

Returned today to have it rectified only to leave the bank an hour later and card chip still not working. The consultant didn't know what was wrong - after making the comment that there might be a hold on my account due to *****. I explained that I was able to transfer moneys and also swipe my card. She came back to state there is no hold. This is very embarrassing.

I left the bank and the customer consultant indicated she will contact me after she spoke to customer service.

After phoning the branch as no one returned my call, she indicated that I have to yet again return to the bank to fix the chip as she now knows what to do.

This will now be 3 trips to fix a card issued by Absa and paid by me.

Terrible and borderline incompetency by Absa Bank Southdowns.