ABSA Bank solving issues. ( ABSA Bank Main Rd Somerset west)

<div>My mother of 88 years old had to renew her information at ABSA bank in Somerset West. She made an appointment to see one of the staff members, when she arrived the lady asked her to sit and wait on a chair until she can help her. The lady then forgot about my mother, and by the time my mother decided to leave it was too late for her to wait as my mother had to get back to my elderly dad which was waiting at home. I called ABSA to complain about the incident, and they then said they will send someone to my folks' address to the FICA registration update at their home. We are very thankful towards the staff of ABSA for being so accommodating in solving the issue.</div>