ABSA Bank Short Term Insurance poor service

My ceiling was damaged in a storm on 05 March 2019. I received an sms with my claim number shortly afterwards. Other than coming out to my premises to inspect the damage with the view of providing a quotation to repair the damage, I have heard nothing from ABSA and their Service Provider. On Monday 18 March 2019 I made contact with ABSA Short Term Insurance again who informed me that their service provider had still failed to submit their report. I immediately requested that they appoint another service provider to deal with my repairs.