BR
Basil R
1 reviews | Active since Aug 2019
01 Feb 2021, 14:10
Absa Bank shocking service levels
After 20+ e mails I'm no closer to resolving a matter of missing funds. I have quite honestly exhausted the Absa personnel directory of staff who are so called responsible for the resolving of missing funds due to an administrative error. I have been a private banker with said bank for the last 17 years. One would think that as a private banker, you might get possible preferred service, not the case. I require an employee who accepts ownership of their portfolio to contact me so as to finalise this matter. We can discuss the details IF I GET A RESPONSE FROM THIS REPORTING PLATFORM.
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Replies (2)
Absa's replyOfficial
02 Feb 2021, 09:38Dear Basil, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. RegardsPravesh Bejay
Absa's reply02 Feb 2021, 09:38
Official
Dear Basil, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. RegardsPravesh Bejay
BR
Basil R's updateReviewer Update
02 Feb 2021, 11:47Hi Pravesh
Thank you for the prompt response and the manner in which you resolved this matter. It unfortunately had to go the route of public domain before being resolved. This is a learning for ABSA to ensure their staff within the responsible departments, take ownership and finalise matters urgently.
Once again, my compliments to you for the action taken
Thank you for the prompt response and the manner in which you resolved this matter. It unfortunately had to go the route of public domain before being resolved. This is a learning for ABSA to ensure their staff within the responsible departments, take ownership and finalise matters urgently.
Once again, my compliments to you for the action taken
BR
Basil R's update02 Feb 2021, 11:47
Reviewer Update
Hi Pravesh
Thank you for the prompt response and the manner in which you resolved this matter. It unfortunately had to go the route of public domain before being resolved. This is a learning for ABSA to ensure their staff within the responsible departments, take ownership and finalise matters urgently.
Once again, my compliments to you for the action taken
Thank you for the prompt response and the manner in which you resolved this matter. It unfortunately had to go the route of public domain before being resolved. This is a learning for ABSA to ensure their staff within the responsible departments, take ownership and finalise matters urgently.
Once again, my compliments to you for the action taken