CM
Charity M
1 reviews | Active since Jul 2019
12 Dec 2023, 10:20
Absa bank service very slow
I have laid off my loan on the 8th of December and I called to say can they close the account they said It will be done within 24 hours even today my app still shows the same amount .when u call u need to wait another 5 to 10 minutes just to speak to a consultant who will then say I have logged a call ,you don't get assisted .now I need to call again .absa your services is getting more poorer .
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Replies (3)CM
Charity M's updateReviewer Update
12 Dec 2023, 11:11But that's the thing I have already called they said they have logged a call why should I spend another 10 minutes holding for something that I have already spent time on ,can they not do their Job without being chased all the time ?
CM
Charity M's update12 Dec 2023, 11:11
Reviewer Update
But that's the thing I have already called they said they have logged a call why should I spend another 10 minutes holding for something that I have already spent time on ,can they not do their Job without being chased all the time ?
CM
Charity M's updateReviewer Update
12 Dec 2023, 11:13What's even worse I even sent a complain to your complains department and the only reply I get is on hello Peter so the bank doesn't take us seriously only when it's out in the public there is a response this is really sad
CM
Charity M's update12 Dec 2023, 11:13
Reviewer Update
What's even worse I even sent a complain to your complains department and the only reply I get is on hello Peter so the bank doesn't take us seriously only when it's out in the public there is a response this is really sad
Absa's replyOfficial
12 Dec 2023, 12:34Dear Charity Mthabini, Thank you for your posting.
We are busy with the investigation of your complaint. Regards
Rezona LouwCustomer Value Management
We are busy with the investigation of your complaint. Regards
Rezona LouwCustomer Value Management
Absa's reply12 Dec 2023, 12:34
Official
Dear Charity Mthabini, Thank you for your posting.
We are busy with the investigation of your complaint. Regards
Rezona LouwCustomer Value Management
We are busy with the investigation of your complaint. Regards
Rezona LouwCustomer Value Management