NJ
Ni-shaat Jabaar
1 reviews | Active since Dec 2021
04 Dec 2021, 11:28
Absa Bank Service Review
I am absolutely appalled by the service that I’ve received. I’ve called in numerous times only for the call to be cut after speaking to the agents.
On one occasion, my card has been blocked for transacting without me even being notified. On another occasion I’ve had funds come off my account that I was not even aware of. I’ve lodged a case with your risk and ***** department without receiving any correspondence or feedback and it’s been 3 weeks already!
I’ve stopped my card for good now, I am moving to a different insurer as they’ve instilled my faith with the service I’ve received from them.
If I could give ABSA a proper and more accurate rating, it would be a -10.
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Absa's replyOfficial
06 Dec 2021, 10:41Dear Ni-shaat Jabaar Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***7. Kind regards,Rezona Louw Group Customer Care
Absa's reply06 Dec 2021, 10:41
Official
Dear Ni-shaat Jabaar Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***7. Kind regards,Rezona Louw Group Customer Care