ABSA bank service poor once again !!!

I went to the Valhalla branch this afternoon. I signed power of attorney forms with my husband so that he can use my account on a regular basis , once again this weekend he was refused to use the account because there were no sign of anything on absa system. The service was poor and once again walked out with no help. Must i cancel all relevant accounts now with your bank and move to another bank because trust me it wont be a problem please assist.