CD
Craig D
1 reviews | Active since Mar 2022
02 Mar 2022, 12:56
Absa bank service fell into the pothole
I have been sitting in the queue for3 hours 20 minutes to assist my daughter in opening her first account. There is only one consultant on duty. I'm leaving now and going to African bank for faster, friendlier service. Absa Beaconbay you have really let your team down.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
02 Mar 2022, 15:42Dear Craig
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***6.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply02 Mar 2022, 15:42
Official
Dear Craig
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***6.
Kind regards,
Vanessa Crowe
Group Customer Care