1 reviews | Active since Oct 2011

11 Nov 2016, 11:23

Absa bank service disgusting !!! It realy is!!!

<p>Absa closed my cheq account without any notice to me. They told me that they wanted certain documents after which they will activate mycheq acc again.</p> <p>I send them all the documents they wanted. The account has never been activated again even after they</p> <p>received what they wanted. It is my business account and this caused endless problems.</p> <p>Rental money has been paid into this account and I cannot pay this money over to my Lessors.</p> <p>I wrote 3 emails to Mr Kgiso in Lydenburg and after 2 weeks I have not even had a confirmation of my emails.</p> <p>I phoned him and he is never available. I spoke to his assistant without any feedback or joy?</p> <p> </p> <p>I have expereinced previously that Absa will only react on customer complaints after complaining on this site.</p> <p> </p> <p>I have endless problems withAbsa bank on a ongoing basis.</p>

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Replies (2)
Absa
Absa's reply11 Nov 2016, 13:13
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

's update23 Nov 2016, 10:51
Reviewer Update

Guess what?

Everybody would have come back to me - but - NOBODY DID!!

I wrote several emails to a Vanessa Crowe - a Specialist Case Manager. The last email I reveived from her was on 17/11/2016 saying:

"Good day Mr Fourie,

I will get in touch with Kagiso and get back to you shortly."

I have heard NOTHING!!!

I made several suggestions how to overcome the prolem but Absa -to date- has not even rep**** to my suggestions - not even a "We will look into your suggestion optoins....".

The only way to state this experience with Absa is: " ABSA DON'T CARE. NOT EVEN A BIT"

My story is the living proof and not just a thumbsuck.

You know what? I have been a client of Absa since the "United" days - had been a Private banker with Absa etc.

I AM SOOOO - DISGUSTED IN ABSA, I CANNOT EXPLAIN IT IN WORDS.