ABSA BANK SERVICE

I sent Absa a E-Mail asking them to correct my E-Statement Log-in details as I was getting the message " Invalid Password" ( I obviously do not know my Identity Number) 0n 18th January. I recieved a mail back from them promptly that a consultant would be contacting me shortly in this regard. The reference number for this Case is C- ********** 9. On the 19th February I sent them another E-Mail commenting on their pathetic service and was still waiting for a consultant to contact me. On the 18th May I sent them yet another E-Mail about my Invalid Password and finally recieved a response from them on the 21st May which said:

Dear Nicos Chrisochos

Thank you for your email.

Please provide us with your identity number as well as the name of your preferred Absa branch, so that we may assist you or forward your email to the relevant person/department to assist you. Kindly accept our apologies for any inconvenience. Awaiting your soon response Kind Regards Tholwana Sibuyane Email Administrator Absa Internet Banking www.absa.co.za

I duly sent them the information they asked for on the 22nd May. To date (28th May) I have not recieved any further communication from them and this worries me for a number of reasons: 1. How competent are they if they cannot sort out a Password problem in 5 months. 2. What kind of Staff do they have working for them in this electronic age if they cannot solve this problem. 3. How serious are they as a bank. 4. Customer service is obviously not a priority for them.

Hopefully ABSA will respond with your help.