HL
Hardus L
1 reviews | Active since Jun 2010
30 Nov 2020, 16:33
Absa Bank Saveways Crescent
Good day
We are in a Absa bank at Saveways Crescent in Witbank. Must say the client service is non existence. There is only one teller and almost 50 clients waiting for service. The teller just got up and left and everyone is left hanging without any service. Went to the Branch Manager and she said she will sort it out, 15 min later still no teller or manager in site.
ABSA is really going down the drain. The excuse giving to us is that the staff doesn't want to work. But 4 staff members sitting with branch manager and the rest by information I must say. GO ABSA GO. You failed us again.
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Replies (1)Absa's replyOfficial
01 Dec 2020, 12:16Dear Hardus Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply01 Dec 2020, 12:16
Official
Dear Hardus Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care
Best regards,
