Absa Bank Sasolburg Branch

So on Tuesday the 13th August 2019, I went to Absa Sasolburg to deposit money into an account, I accidentally left the paperclip on the money and the machine could make the deposit, but it also did not give me my money back. I then received a slip/ letter stating that I can come and collect the money in three days time. We are now on day 4 and yet the people inside the bank tells me that I will only receive my money when they have the time to do so!!! This is unacceptable, yes I admit it was a mistake from my side but why should I have to wait till the bank has time to pay me back my money???? After a few hours of leaving the bank, I decided to call the to log a complaint, the guy I was speaking to was so rude and the only answer he gave me is that I will have to wait till they can help me!!! This is really a disgrace and I hope to never do business with Absa again