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Marianna T

1 reviews | Active since Mar 2023

05 May 2023, 09:51

ABSA Bank *****s my money!!

ABSA ***** my money!!They say your gold card is R115 a month.Not so,they add banking fees until it accumulates to R400.They give these small extra subtractions 7 different namings: transaction charge,even though I pay via the app(for free),admin charge, proof of payment(do not need to use it get sms by default, they don't tell you this if you don't ask),notify me fee,credit card fee,DECL POS TRANS FEE,moneybuilder notification fee,even though it is empty!! Banking users,take note!

0
Replies (3)
Absa
Absa's reply05 May 2023, 10:24
Official
Dear Marianna Theron

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. 

Please provide me with your ID or Account number to enable me to investigate the matter for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6 Kind regards,Group Customer CareNthabiseng Sibande  
MT
Marianna T's update05 May 2023, 13:26
Reviewer Update
Nthabiseng, why is the references number hidden
my email: ***
Elise Theron, manager at Tygervalley branch knows my detail. Still waiting for a response by her about her manager's name and surname.
I do not feel safe to give any other detail.
Absa
Absa's reply05 May 2023, 15:46
Official
Dear Marianna

I am not sure why the reference number is hidden because my side is visible.

If you do not feel safe giving your details on this platform, my request to you is to respond to the email that I have sent to your email address.

Kind regards,Group Customer CareNthabiseng Sibande