ABSA BANK RUNNING A ****

On January 03/01/2020 I app**** for an R5649.75 loan for a repayment period of 12 months, installment starting at 15/02/2020 and 15/01/2021`, initial installment R636,90 with interest and credit life insurance included, total repayment R7642.76 I was affected by covid 19 at the hard lockdown level 5, as a commission earner I was not allowed to work, no work no pay, I then app**** for temporary relief from the credit life insurance by submitting an employer letter, I bank with absa so they managed to get my bank statement. There was no communication from absa to say the proposal was approved or not, however for May, June, and July they did not deduct their repayment premium. End of July a consultant from absa phoned me and told because of covid 19 the interest rate has gone down my premium is now R513, will I like to continue or am I still affected, I boldly took advantage and said I will continue with the premium not knowing this is a **** Last month of the repayment I went to the bank where I app**** for the loan just to confirm that the loan account to be closed, the shock of my life I was told my loan was extended by another 10 months because of insurance relief I app**** for, I also find out that insurance is not involved, however, I was placed on payment relief which is another department, no one communicated anything with me about this, especially the fact that my loan will be extended by 10 months R513 x 10 =R5130 after paying for 9 months . a 12 months repayment has changed into 19 months, BE CAREFUL OF ABSA BANK GUYS. THEY ARE RUNNING A ****, THE CREDIT LIFE INSURANCE IS A ****, REPAYMENT RELIEF ****, FUNNY OTHER CREDITORS LIKE AFRICAN BANK THE UNDERRATED BANK HONORED THE INSURANCE CLAIM AND PAID NO STORIES, TOOK THE SAME LOAN AMOUNT, SUBMITTED SAME DOCUMENTS I SUBMITTED WITH ABSA, GUESS WHAT MY LOAN IS SETTLED WITH AFRICAN BANK. ABSA BANK IS ******** PEOPLE. OPEN YOUR EYES