Absa Bank - Request for dismissal of unprofessional employee

Tania Olifier - Absa Bank - Epping Branch

Saturday the 8th June 2019

Bright Saturday morning, I walked into an Absa branch (Epping) with my father in law. He asked me to accompany him seeing that his English vocabulary is not very good.

All he wanted was a Setllement Quotation and a Bank Statement. The Bond is registered in his name along with his wife (Joint Bond).

We were called to be assisted at the front desk operating as customer service by Tania Olivier (Spelling could be incorrect). I kindly requested the required documentation & she immediately mentioned that seeing that it's a joint account my mother in law has to be with. I then went on & said that she had recently undergone an operation & is unable to leave her bed @ least for the next 6 weeks. She simply smirked and said bring the wheelchair. Now for a guy that lost his mother at the age of 12 this utter disrespect struck a nerve that I managed to somehow control. As I am typing this my blood is boiling to a rage level that would drive me to rather ******** things. With my calm but enraged face I asked if she has any documentation proving this amended policy since I was not aware of this. She simply waves her hands about & says "nothing - you have to call in to the bond call centre".

People that know me will say I am an extremely calm individual.Theres 2 things that get me worked up: 1. Disrespect (Myself or Family) & 2. Undermining People (Judgement or assumptions).I am proud to say that I have an education and will use when needed. Personal differences aside, if you are working at the front desk of customer service of a Brand as big as Absa you should act accordingly.(I bank with Capitec - Great Service).

However, I would like to say we visited the next Absa branch in Parow, where we were assisted by Carmen & Co. They were extremely helpful & were able to provide me with the settlement balance as well as the written amendment to the policy. Thanks Carmen & Co. !

This is when I started cooling off & was able to think a bit clearer. Yes my flat peak cap was flipped to the back and I probably had a rugged look on my face but That DOES NOT GIVE YOU THE RIGHT TO TREAT ME AS INFERIOR NOR SHOULD IT DETERMINE YOUR LEVEL OF PROFESSIONALISM OR HOW YOU DO YOUR JOB.

Whoever ends up reading this, I want to apologise for the length of this "essay" - which I am hoping will be seen by the management or even CEO of ABSA to address as an immediate cause for specific dismissal for failure of upholding the esteemed corporates standards/values of basic customer service.

(I am sick of employees treating their jobs like it's a past-time. There's thousands of people out there more willing to do your job, so please ! Take pride & appreciate what you have)

I don't need an apology, I need to see this women dismissed.

Thank You

Zaahid Cariem